DESCRIPTION:

Business Process Management optimizes the results of the organization's process improvement initiatives, allows you to have detailed guidance and a high-level overview that prepares you to lead your team through business process excellence through a better understanding of customer needs, process requirements and measures of success and failure.

This effort leads to better process performance results and greater commitment to process improvement activities. Each main component includes an exercise. Knowing where to start any improvement effort in your company is vital to direct resources well in terms of time, finances and the personnel involved.

At the end of this workshop, you will have a comprehensive development plan that optimizes your business improvement initiatives such as Lean Six Sigma and others.

GOALS:

• Learn a working definition of process management methodology and how it links to other methodologies (Lean, Six Sigma, ISO 9001).
• Understand the 5 phases of business process management.
• Identify the main stakeholders in business process management.
• Develop a detailed knowledge of the process that needs to be measured.
• Develop measurements that link you to your customer.
• Identify errors within the process.
• Develop key factors of customer satisfaction.
• Develop an impact analysis of the improvement in relation to stakeholders, process owners and participants.
• Develop a portfolio of improvement projects.

ADDRESSED TO:

Business processes pass transversally through all levels of an organization. Therefore, this workshop is aimed at anyone who is a process owner or who is a leader of a process improvement team in any market or industry.

THEMATIC UNITS: