The course will allow the participant to understand the operation of control charts, to know the statistical concepts on which they are based, to perform chart analysis to understand the behavior of the system and to make the decision to adjust the system when necessary. The participant will also be able to make process capability calculations and determine the corresponding indexes according to the specifications.


To prepare the participant to design and maintain a statistical quality control system for a production process, calculate process capability indices and determine whether or not the process is capable of meeting specifications.


Production supervisors, process and quality engineers, line managers, quality inspectors, quality supervisors, production leaders, process operators and in general all those who need to use statistical tools available to improve the quality of the processes and products of the company.

  • Quality costs.
  • Variation.
  • Objectives of statistical control.
  • The improvement process.
  • Complementary tools.
  • Control sheet.
  • Concentration diagram.
  • Pareto analysis.
  • Frequency distribution.
  • Histogram.
  • Box diagram.
  • Cause and effect diagram.
  • Scatter diagram.
  • Statistical process control.
  • Identifiable causes of variation.
  • Common causes of variation.
  • Graphs for non-conforming fraction.
  • Charts for the number of non-conforming parts.
  • Graphs for the number of non-conformities.
  • Graphs for the number of nonconformities per unit.
  • Graphs with variable sample sizes.
  • Graphs of averages and ranges.
  • Graphs of averages and standard deviation.
  • Normality tests.
  • Graphs of individual readings.
  • Specification limits and control limits.
  • Interpretation of graphs.
  • Process capability.
  • EWMA and CUSUM charts.
  • Graphics for short runs.
  • Graphs with multiple variables.
  • Processes with feedback.

Este curso otorga 1.60 unidades recertificables (RU´s) aplicables a las recertificaciones en CSSBB, CQE y CRE de la ASQ.


The success or failure of an organization is due to the effectiveness of the leader; this is the rule rather than the exception. The leader is the one who imprints the lifestyle on the organization. This is as much in direct positive action as it is in direct positive action.


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