DESCRIPTION:

The challenges of Lean (Lean Business) are the same regardless of the type of company: creating a culture that maximizes the value delivered to the customer and minimizes waste. However, its execution is different when manufacturing companies are separated from service companies. In services, Lean must begin with the alignment of the large business processes to the strategy and then, only then, touch on the particular use of each of the Lean tools in the office context.

AIM:

 

At the end, participants will have basic knowledge to improve processes and flows of service companies by applying Lean Company concepts.

ADDRESSED TO:

 

This course is aimed at quality department managers, continuous improvement managers, BPM managers, engineers and process analysts, quality and customer service managers, operations managers, operators, and any interested person who belongs to the services area. .

CONTENTS:

 

This course focuses on the concepts of value and waste. The central axis is the search and elimination of “dumb” waste and the creation of visual management elements in the operation.

  1. Introduction to Lean Thinking.
  2. Introduction, Gemba Walks.
  3. VSM 1.
  4. Kaizen with A3 (PDCA Project)
  5. Visual Administration. 5S.
  6. Visual Administration. Office standards.
  7.  Visual Administration. Personal work standards.
  8. PDCA Project Presentation.

COURSE EXTENSION:

 

This course lasts 40 hours.

PHIL CROSBY

The success or failure of an organization is due to the effectiveness of the leader; This is more the rule than the exception. The leader is the one who sets the lifestyle for the organization. This occurs both in a direct positive action and in a

ELEARNING

We countwith an online learning system

IMPROVEMENT PROJECT

Resultssuccessful

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