Systems Design is a two-day workshop that integrates classroom and on-site experiences at a host facility to leverage the knowledge and experience gained in the DISCOVER EXCELLENCE* workshop and focuses on the Systems and Tools diamonds in the Shingo Model ™. It begins by explaining that all work in an organization is the result of a system. Systems must be designed to create a specific end goal; otherwise, they evolve on their own. Systems drive people's behavior and variation in behavior leads to variation in outcomes. Organizational excellence requires well-designed systems to drive the ideal behaviors required to produce sustainable results.

In this workshop, you will:

• Discover three types of essential systems.
• Explore the five communication tools needed for each system.
• Learn how to create and use system maps.
• Understand the standard work of the system and how it drives improvement.

*DISCOVER EXCELLENCE is a prerequisite for this workshop.


The Shingo Excellence Model creates a sustainable path towards operational excellence based on principles that are planted in each company to lead it to obtain better results. Instead of trying techniques, methodologies and tools in isolation, the model first creates the foundation for sustainable excellence. The Model is based on three revelations which have been proven through years and years of practice by the best companies in the world. The three revelations are:

  • Ideal outcomes require ideal behaviors.
  • Beliefs and systems drive behavior.
  • Principles lead us to ideal behavior.


Our vision as a company calls us every day to be the reference company in the practice, communication and promotion of excellence. Our model, from the beginning, has been to work together with the best in the world.

How to increase our Lean knowledge to a world-class level?

This question led us to the Lean Bronze, Silver and Gold certifications of the consortium composed of ASQ (American Society for Quality), AME (Association for Manufacturing Excellence), SME (Society of Manufacturing Engineers) and of course the Shingo Institute. With our many years of quality, statistics, continuous improvement, Lean, Six Sigma, we approached Shingo Institute to understand how to become an affiliate. This last part of the process began at the end of 2015, and took us until January 12, 2017 when we were informed that we had met all the requirements.

Continuous Improvement Within the Shingo Excellence Model

Javier González wrote a blog titled: “Shingo Model: A new way of thinking” where he states that to achieve ideal results we require a series of ideal behaviors, we invite you to read it at the following link:

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