Our culture
Today I am going to give the best interaction of my life.
When our customers interact with us for a while, they recognize that the PXSiano has something different. This is because at PXS we dedicate time to developing our culture, which is based on a series of universal principles of excellence.
At PXS we take as a priority respect for all individuals, this involves our clients, shareholders, PXSians residents and PXSians suppliers. For us the development of all people is a priority.
In PXS it is okay to say “I don't know”, “I need help”, “I'm going to investigate and bring you the answer”. In other words, we seek to create a culture of vulnerability, where the answers do not come from whoever has the highest hierarchy, but from whoever has the best proposals.
Every day we can do things better than yesterday, which is why at PXS we look daily at how to improve our interactions with both internal and external customers.
The best decisions are those that we make based on data and facts and not on opinions or hunches, so before making any decision we look for the data at hand before acting.
A bad process will always defeat a good worker, so the ideal process is one where it is easier to do it well than to do it badly. If things go wrong it is because the process allows it, not because people are bad.
Things have to go right the first time. If they aren't going right the first time, what are we doing to change the process?
What doesn't move gets stuck, if we have an email queue, a call queue, an invoice queue, a quote queue,...queue..., anything, we have a flow problem. What are we going to change about the process?
If by doing that we are a better company, do it, if by doing that, you improve but the company worsens, don't do it.
We are here to transform the performance of people and companies towards excellence. If what you are going to do allows us to achieve the purpose, ask for forgiveness, not permission, but better not do it.
At PXS we all have a sincere interest in ensuring that the people and companies that hire us achieve their results and therefore we do everything in our power to ensure that the client achieves what they are looking for.
At PXS we take as a priority respect for all individuals, this involves our clients, shareholders, PXSians residents and PXSians suppliers. For us the development of all people is a priority.
In PXS it is okay to say “I don't know”, “I need help”, “I'm going to investigate and bring you the answer”. In other words, we seek to create a culture of vulnerability, where the answers do not come from whoever has the highest hierarchy, but from whoever has the best proposals.
Every day we can do things better than yesterday, which is why at PXS we look daily at how to improve our interactions with both internal and external customers.
The best decisions are those that we make based on data and facts and not on opinions or hunches, so before making any decision we look for the data at hand before acting.
A bad process will always defeat a good worker, so the ideal process is one where it is easier to do it well than to do it badly. If things go wrong it is because the process allows it, not because people are bad.
Things have to go right the first time. If they aren't going right the first time, what are we doing to change the process?
What doesn't move gets stuck, if we have an email queue, a call queue, an invoice queue, a quote queue,...queue..., anything, we have a flow problem. What are we going to change about the process?
If by doing that we are a better company, do it, if by doing that, you improve but the company worsens, don't do it.
We are here to transform the performance of people and companies towards excellence. If what you are going to do allows us to achieve the purpose, ask for forgiveness, not permission, but better not do it.
At PXS we all have a sincere interest in ensuring that the people and companies that hire us achieve their results and therefore we do everything in our power to ensure that the client achieves what they are looking for.
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