Our culture pxscomadmin August 24, 2020

Our culture

Today I will give the best interaction of my life.

When our customers interact with us for a while, they recognize that PXSiano has something different. This is because at PXS we take the time to develop our culture, which is based on a set of universal principles of excellence.

Respect for all individuals

At PXS we make it a priority to respect all individuals, including our customers, shareholders, resident PXSians and supplier PXSians. For us, the development of all people is a priority.

Leadership with Humility

At PXS it is okay to say "I don't know", "I need help", "I will investigate and bring you the answer". In other words, we seek to create a culture of vulnerability, where the answers do not come from whoever has the most seniority, but from whoever has the best proposals.

Pursuit of perfection

Every day we can do things better than yesterday, so at PXS we look every day to improve our interactions with both internal and external customers.

Scientific Thinking

The best decisions are those we make based on data and facts and not on opinions or hunches, so before making any decision we look for the data at hand before acting.

Focus on processes

A bad process will always defeat a good worker, so the ideal process is one where it is easier to get it right than to get it wrong. If things go wrong it is because the process allows it, not because the people are bad.

Quality assurance at source

Things have to go right the first time. If they are not going right the first time, what are we doing to change the process?

Improve flow
    What doesn't move gets stuck, if we have a mail queue, call queue, invoice queue, quote queue, ...queue...., of anything, we have a flow problem. What are we going to change about the process?
Thinking systemically

If doing that makes us a better company, do it; if doing that makes you better but makes the company worse, don't do it.

Proof of Purpose

We are here to transform the performance towards excellence of people and companies, if what you are going to do allows us to achieve our purpose, ask for forgiveness, not permission, otherwise you'd better not do it.

Creating customer value

At PXS we all have a sincere interest that the people and companies that hire us achieve their results and therefore we do everything in our hands so that the client achieves what he/she is looking for.

Respect for all individuals

At PXS we make it a priority to respect all individuals, including our customers, shareholders, resident PXSians and supplier PXSians. For us, the development of all people is a priority.

Leadership with Humility

At PXS it is okay to say "I don't know", "I need help", "I will investigate and bring you the answer". In other words, we seek to create a culture of vulnerability, where the answers do not come from whoever has the most seniority, but from whoever has the best proposals.

Pursuit of perfection

Every day we can do things better than yesterday, so at PXS we look every day to improve our interactions with both internal and external customers.

Scientific Thinking

The best decisions are those we make based on data and facts and not on opinions or hunches, so before making any decision we look for the data at hand before acting.

Focus on processes

A bad process will always defeat a good worker, so the ideal process is one where it is easier to get it right than to get it wrong. If things go wrong it is because the process allows it, not because the people are bad.

Quality assurance at source

Things have to go right the first time. If they are not going right the first time, what are we doing to change the process?

Improve flow

What doesn't move gets stuck, if we have a mail queue, call queue, invoice queue, quote queue, ...queue...., of anything, we have a flow problem. What are we going to change about the process?

Thinking systemically

If doing that makes us a better company, do it; if doing that makes you better but makes the company worse, don't do it.

Proof of Purpose

We are here to transform the performance towards excellence of people and companies, if what you are going to do allows us to achieve our purpose, ask for forgiveness, not permission, otherwise you'd better not do it.

Creating customer value

At PXS we all have a sincere interest that the people and companies that hire us achieve their results and therefore we do everything in our hands so that the client achieves what he/she is looking for.

The management of our culture is a work in progress, so it is an issue that still occupies us to achieve all the ideals we have established.