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The problem-solving competency allows you to determine why a problem occurs and how to solve it. The process begins by defining the problem, then collecting data and evidence that shows the potential causes of the problem, and then identifying the root cause. Next, we start from a hypothesis and that is that by taking actions the cause can be eliminated, reduced or avoided, for which an action plan is executed. Finally, the effectiveness of the action plan is verified, the solution is standardized and the process starts again to identify new problems.

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